If you do not like the product after receiving it, you do not need to tamper the packaging of the product and submit a return request within 24 hours of package receipt. You will have the chance to either exchange it with any other product or get refund in the form of naughtynight’s credit in your account which never expires and can be gifted to your friends for shopping on Naughtynights.in In such instance you will be responsible for shipping the product back to the given address .
In case you want to keep the product and the seal have been opened, but somehow you have received the wrong size. You will have to pack it back the way it was and submit the return quickly within 3 days of the package receipt. If the product remains unused and unworn then the alternative size will be exchanged for free.
Note : The exchange benefit condition will not be applicable for lingerie and some of the adult toys which would have close contact with human body.
If you would have opened the seal and changed your mind late after 3 days, then you can only be provided with a 50% of refund in form of store credit that can be used for next purchase. Also this would entirely depend upon the circumstances and conditions which remains active at the discretion of customer service representative.
After approval, the buyer will have to bear all the costs for return shipping.
In case if you receive a product in unacceptable state i.e. manufacturing defect, not the product that you ordered or the product is dead on arrival, you should submit the back and request the return to the earliest, within 24 hours.
We would be regretful in case of inconveniences related to the product. Which can rarely happen as we quality check all our products before dispatching. We will make sure that the complete return process gets expedited and you would either receive a suitable replacement or a refund for the costs involved for all these products.
If your returns comply well with all of the guidelines for sex products online, all you have to do is gather all products that you would think of exchanging or returning and also click a picture of the product with a good quality camera, which would clearly show the product’s condition, it’s packaging and associated tags and booklets intact. Then you’ll have to click on ‘request return’. After we receive the package we will inspect and will begin with the exchange/refund process and would communicate with you through email with the request status and will stay in touch with you till the replacement or refund process gets completed.