All the orders goes through multiple quality check processes before it is delivered to you, so we ensure the quality of product being delivered. An exchange of product will be available in case of manufacturing defect, not the product that you ordered or the product is dead on arrival. Buyer will have to make the video while opening the package and share it with us within 24 hours of delivery to request for exchange of product.
Note : The exchange benefits are subject to approval by customer service team.
After approval, the buyer will have to bear all the costs for return shipping.
If your returns comply well with all of the guidelines for sex products online, all you have to do is gather all products that you would think of exchanging or returning and also click a picture of the product with a good quality camera, which would clearly show the product’s condition, it’s packaging and associated tags and booklets intact. Then you’ll have to click on ‘request return’. After we receive the package we will inspect and will begin with the exchange process and would communicate with you through email with the request status and will stay in touch with you till the replacement process gets completed.